UnuHub’s Cancellation Policy

In order to cancel your UnuHub subscription, you must fill out the UnuHub Merchant Subscription Cancellation form and have a consultation call with your Merchant Manager. You can call our Customer Support team at (204) 977-2940 to have the form emailed to you and to set up an appointment.

Billing Policy
If you are paying for a weekly subscription, UnuHub has a 14-day cancellation policy, meaning you will be responsible for paying for the last 14 days of your service from the time of your cancellation. You will have the option to continue taking online orders during those 14 days, or you can choose to turn off service. If you prepaid for our Annual plan, you may choose to cancel the service at any time, however, no prorated refunds will be given for time unused. Again, you can choose to continue taking online orders for the remainder of your prepaid time, or you can shut off service at any time.

Hardware Return Policy
Once you have confirmed your cancellation with your Merchant Manager, a prepaid shipping label and box will be sent to your address for all UnuHub equipment. All rental hardware must be returned to UnuHub within 30 days of your termination date. If not shipped by the 30th day, UnuHub will charge you for the full cost of all equipment not returned.

Website
Please provide your Merchant Manager with your most up-to-date website access information (host URL, username, password) so that our team can remove the ordering widget from your website as a complimentary service after cancellation. Otherwise, you and your team will be responsible for removing the ordering widget. If you purchased a website and domain through UnuHub, your website will be shut down on your termination date. If you purchased a website and provided your own domain, we will release that to you.

We hope that helps! If you still need assistance please call the Support Team at (204) 977-2940.